Troubleshooting

Troubleshooting the most common issues customers have with their Waterbox.

Filter Sock Care & Maintenance

Here are the answers to the most frequently asked questions regarding filter sock care and maintenance. How often should I clean my filter socks?Generally, you will want to clean your filter socks about once a week. This will depend on how quickly th

Hinge troubleshooting

What to do if the hinge comes out?The hinge can be reinserted with wood glue. Be sure to let it dry/cure before reattaching the door. If the hinge and screws pulled out of the cabinet, it is likely that the hinge was too tightly adjusted.If you need

How do I fix my overflow if it is noisy?

By adjusting the gate valve on the main drain line you can set your water level inside the overflow box. Turning the gate valve clockwise will restrict water through the main drain, in turn raising it inside the overflow box. Turning the gate valve c

How to remove the sump from my INFINIA MarineShield cabinet?

Please watch video 1 and 2 for details on how to carefully remove the sump from the INFINIA MarineShield cabinet.Required tool for sump removal: https://www.amazon.com/gp/product/B07D3WDW66/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1VIDEO 1: Rem

Manual Update: PWD 3620 Cabinet / E Board

The printed PWD 3620 cabinet manual shows incorrectly on the E boards. There are only two E panels of them, not four like it shows. The two end E panels you see in manual do not exist. The D ends will meet up with the F and G boards directly and have

My leveling mat has an air bubble. What do I do?

All Waterbox Aquariums come with a pre-glued leveling mat, which will be affixed to the bottom of the display aquarium during the manufacturing process. Air bubbles (even large ones) are normal to see between the bottom panel of glass and the leveli

What do I do if my pump or lights stop working?

Waterbox does not manufacture all of the equipment sold on our site. Waterbox only manufactures and ships Waterbox branded items. For customer service or technical support on any third-party product such as AquaIllumination, EcoTech Marine, NYOS, XP

Cabinet is swaying, or not sturdy

If your cabinet is swaying with not much force, chances are it was not assembled correctly. To troubleshoot this issue please ensure all hardware is securely fastened, properly oriented and rebuild if necessary. It is important to keep in mind that a