What do I do if my pump or lights stop working?Updated 10 days ago

Waterbox does not manufacture all of the equipment sold on our site. Waterbox only manufactures and ships Waterbox branded items.

For customer service or technical support on any third-party product such as AquaIllumination, EcoTech Marine, NYOS, Tunze, or Sicce, please contact the manufacturer directly. 

Additionally, if a third-party product stops working or does not work upon first use, it is not eligible for a return, as we do not accept back used or open-boxed items. Our Return Policy can be reviewed here: https://waterboxaquariums.com/pages/return-policy

Waterbox does provide Customer Service and Technical Support for pumps included with the CUBE models. Please send an email to [email protected] if you are in need of assistance with your pump.

For all other inquiries or Support relating to 3rd party equipment, please see our partners' contact information below.

Ecotech Marine - www.ecotechmarine.com

Aqua Illumination - www.aquaillumination.com

Sicce USA - https://us.sicce.com/

Tunze - https://www.tunze.com/US/en.html