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Waterbox Help

Waterbox does not manufacture all of the equipment sold on our site. Waterbox only manufactures and ships Waterbox branded items. For customer service or technical support on any third-party product such as AquaIllumination, EcoTech Marine, NYOS, XP Aqua or Sicce, please contact the manufacturer directly.Waterbox does provide Customer Service and Technical Support for pumps included with the CUBE models. Please send an email to support@waterboxaquariums.com if you are in need of assistance with your pump.For all other inquiries or Support relating to 3rd party equipment, please see our partners&apos; contact information below.Ecotech Marine - <a href="https://ecotechmarine.com/">www.ecotechmarine.com</a>Aqua Illumination - <a href="https://www.aquaillumination.com/">www.aquaillumination.com</a>Sicce USA - <a href="https://us.sicce.com/">https://us.sicce.com/</a>XP Aqua - <a href="http://www.xpaqua.com/">http://www.xpaqua.com/</a>

Waterbox does not manufacture all of the equipment sold on our site. Waterbox only manufactures and ships Waterbox branded items. For customer service or technical support on any third-party product such as AquaIllumination, EcoTech Marine, NYOS, XP

What do I do if my pump or lights stop working?

Troubleshooting

Can I purchase just the aquarium or just the cabinet separately?

Does Waterbox offer custom aquariums?

Do you have any promotions, coupons or discount codes?

Do you offer financing?

Does Waterbox participate in any sponsorships or donations?

How do I check the balance left on my gift card?

Is financing available in Europe or the UK?

Order Changes & Cancellation

What is the Waterbox Warranty?

What is the Waterbox phone number?

Ordering

Do you ship to Alaska?

Do you ship to Hawaii?

Return Policy & How to Return an Item

Uncrating and Inspecting Your Waterbox at Delivery

Removing INFINIA from Crate Base

File a Claim - Damage/Defective

Shipping & Delivery

Waterbox in Europe

Waterbox in United Kingdom

Product Announcements & Updates

How can I become a Certified Retail Partner?

Where can I find a Waterbox Dealer?

Dealers & Distributors

Filter Sock Care & Maintenance

Hinge troubleshooting

How do I fix my overflow if it is noisy?

How to remove the sump from my INFINIA MarineShield cabinet?

Manual Update: PWD 3620 Cabinet / E Board

My leveling mat has an air bubble. What do I do?

Cabinet is swaying, or not sturdy

AI Nero and Ecotech Powerhead Max Glass Thickness

Additional Reef LX cabinet / plumbing info.

Are Waterbox cabinets waterproof?

Converting Metric to US Standard Plumbing

Ecotech Radion Lighting Guide

How do I register my Waterbox and where do I find the serial number?

How do I submit a claim for a damaged or defective product?

MESH vs FELT Filter Socks

Marine X vs. Frag / Reef

Reef vs. Reef LX

Standard AIO / Clear aquarium vs. Peninsula AIO / Clear aquarium

Waterbox Cabinet Info

What does AIO mean?

What kind of glass does Waterbox use? Can the glass be drilled?

Where can I find Technical Specifications?

White Cabinetry Featuring Black Interior

Technical Specifications for all aquarium systems

General Waterbox Product Information

AIO Return Nozzle Installation

Can I buy a Manifold or new Plumbing Kit?

Dual-Manifold Installation

How do I adjust my cabinet hinges?

How to assemble the MESH AQUARIUM LID from Waterbox Aquariums®

How to install the rebound kit (door popper) on my cabinet?

How to use and maintain the Waterbox Aquariums® Magnetic Aquarium Glass Cleaners

How would I install an ATO on an ALL-IN-ONE (AIO) system?

Is the ATO chamber automated?

Leveling Your Waterbox Cabinet

Plumbing Assembly How To

Should I put my aquarium on carpeted floors?

Sump Filtration

Waterbox AI Hydra 32 HMS Single Arm Kit

Where can I get a lid for my Waterbox?

Installation

UV and UVD Cabinet Manual

PW & PWD Cabinets Manual

PB Cabinets Manual

ALU Cabinets Manual

ALP Cabinets Manual

MSII Cabinets

CUBE / PENINSULA MINI

AIO Manuals

MARINE X Manuals

MARINE DX Manual

FRAG Manuals

REEF Manuals

REEF DX Manuals

INFINIA Manuals

INFINIA FRAG & REEF Manuals

PENINSULA Manuals

REEF LX Manuals

EDEN Manuals

REFRACTOMER Manual

Mesh Lid Manuals

EDEN X Manual

Manuals

What do I do if my pump or lights stop working?Updated 2 years ago