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Waterbox Help

Waterbox Aquariums Help Center, Support, Technical Specifications

Waterbox Aquariums Help Center

Small parcel items such as filter socks and supplies ship next day. However larger aquariums that ship freight have longer handling times due to packaging and logistics complexities. 

Aquarium systems that are in stock ship in 1-5 business days. Backordered aquariums typically ship in 4-6 weeks. You can view the stock status of each item on the product page seen below. 




 

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Where is my order?

Please click here to file a claim. 

Our Claims Department will be in touch regarding the next steps.

Thank you!

I have a problem with my Product

You Can Now Choose From The Following Service Levels
Getting your Waterbox Aquarium®  home has never been easier.  
We are now offering two delivery service options: 
Free Curbside Delivery
Delivery to the most accessible part of your driveway or curb.  
Entryway or Garage Delivery, $149
Delivery to your front entrance, back entrance, or garage. This does not include any ascension of stairs or elevation change.  
Free Standard Ground Shipping over $49 
Items that do not ship by truck will ship either by USPS or Fedex and will be calculated during checkout. Orders over $49 ship for free

What is your shipping policy?

If you would like to return or exchange an item, you may do so within 30 days of the date your order was shipped. Returned items must be new and unused, in the original packaging, along with all parts, pieces, accessories, manuals, cables, etc. 

To initiate a return or exchange, you must first complete a Return Merchandise Authorization (RMA) form. Due to the nature of our products, all returns must be authorized prior to being sent back. If a return is received without an assigned RMA, it will be refused and a refund will not be issued.

The cost of return shipping will be deducted from your refund. All returns are subject to a $15 Restocking Fee. 

The following items are not eligible for returns/exchanges:  
Gift Cards 
Clearance or Sale Items  
Custom Aquariums 
Open-Box Items

How to submit a Return request?

Hello, 

All of our technical specifications are located here: https://waterboxaquariums.com/pages/technical-specifications

All information regarding aquarium and cabinet weights and dimensions as well as part sizes can be located under this section on our website.

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