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Learn about the most common questions regarding ordering a Waterbox Aquarium

Can I purchase just the aquarium or just the cabinet separately?

At this time, the only models that can be purchased without a cabinet are the CUBE, CUBE PENINSULA and CLEAR MINI.We do not sell any components separately for AIO, MARINE X, FRAG, REEF, INFINIA or REEF LX ranges. Our aquariums are manufactured, packa

Does Waterbox offer custom aquariums?

Yes! Waterbox Aquariums custom aquariums are designed and manufactured by our team of professionals, with decades of experience in all areas of aquatics.

Do you have any promotions, coupons or discount codes?

Due to our MRP price policy we do not offer discounts on any of our products. Waterbox does occasionally have select models on sale and one annual sale on the first Friday in November. This event is called Blue Friday and where you will see the best

Do you offer financing?

Yes, we offer financing! This allows you to buy now and pay later, with two financing options - Installments or SplitPay.You can get your approval and rate here. If you have any other questions regarding financing or your account you can reach Bread

Does Waterbox participate in any sponsorships or donations?

Due to high demand and limited availability of Waterbox products, Waterbox Aquariums will not be providing sponsorship or donations at this time.

How do I check the balance left on my gift card?

To check the balance left on your gift card, please call send an email to [email protected] and they will be able to assist you!

Is financing available in Europe or the UK?

Financing is available through DivideBuy (UK) or Klarna (EU & UK).We have two options using Klarna at check out: Pay Later or Slice It.What is Klarna Pay Later?Pay later customers have 14 days to pay after they have received the product.  During che

Order Changes & Cancellation

Can I change or cancel my order?We are unable to change or cancel an order once it is being prepared for shipment. It is our goal to process and ship your order as quickly as possible.In-stock orders are processed soon after the order is placed, some

What is the Waterbox Warranty?

Our limited Warranty is set forth on all Waterbox Products. There are no other expressed or implied warranties from Waterbox.Waterbox warrants your product against defects in materials and workmanship for a period of 24 months, valid from the origina

What is the Waterbox phone number?

You can reach us Monday - Thursday / 9:00 a.m. - 5:00 p.m. ESTIf you are in the United States, please call 888-438-7490If you are in Canada, please call 437-888 -2612If you are in Europe, please call +31 20 808 3685If you are in UK, please call +44