Shipping & Delivery

Important information regarding shipping and delivery of our aquariums

Do you ship to Alaska?

We do not offer shipping to Alaska, but are looking for Certified Retail Partners!Please send any referrals for this region to [email protected]. Thank you for your interest in Waterbox Aquariums!

Do you ship to Hawaii?

Waterbox is now being distributed in Hawaii by Pet Depot in Ewa Beach! Please visit their website below for pricing and availability. https://thepetdepothawaii.etailpet.com/Ewa-Beach/ Thank you for your interest in Waterbox Aquariums!

Return Policy & How to Return an Item

Return Policy If you would like to return an item, you may do so within 30 days of the date your order was shipped. Returned items must be new and unused, in the original packaging, along with all parts, pieces, accessories, manuals, cables, etc. T

Uncrating and Inspecting Your Waterbox at Delivery

Your Waterbox Aquarium has just arrived! Here's what you need to know about receiving and uncrating the aquarium successfully.Inspecting for Damages Upon DeliveryWhile the delivery company is there you will want to inspect for external damage like t

Removing INFINIA from Crate Base

Step 1. Step 2.

File a Claim - Damage/Defective

All claims must be submitted within 24 hours of receiving your shipment. Waterbox will not honor damage or defective claims once the product has been assembled and the aquarium has been taken off the original shipping pallet base. If you receive a da