# waterboxaquariums

> Public Help Center articles for waterboxaquariums.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Can I purchase just the aquarium or just the cabinet separately?](https://help.waterboxaquariums.com/en-US/can-i-purchase-just-the-aquarium-or-just-the-cabinet-separately-110114.md): At this time, the only models that can be purchased without a cabinet are the CUBE, CUBE PENINSULA and CLEAR MINI.We do not sell any components separately for AIO, MARINE X, FRAG, REEF, INFINIA or REEF LX ranges. Our aquariums are manufactured, packa
- [Does Waterbox offer custom aquariums?](https://help.waterboxaquariums.com/en-US/does-waterbox-offer-custom-aquariums-110115.md): Yes! Waterbox Aquariums custom aquariums are designed and manufactured by our team of professionals, with decades of experience in all areas of aquatics.
- [Do you have any promotions, coupons or discount codes?](https://help.waterboxaquariums.com/en-US/do-you-have-any-promotions-coupons-or-discount-codes-110118.md): Yes, we do have sales that occur throughout the year, including our largest sales like Fresh Friday and Blue Friday. By subscribing to our newsletter here you will be among the first to know about any upcoming promotions, giveaways, and announcements
- [Do you offer financing?](https://help.waterboxaquariums.com/en-US/do-you-offer-financing-110119.md): Yes, we offer financing! This allows you to buy now and pay later, with two financing options - Installments or SplitPay.You can get your approval and rate here. If you have any other questions regarding financing or your account you can reach Bread
- [Does Waterbox participate in any sponsorships or donations?](https://help.waterboxaquariums.com/en-US/does-waterbox-participate-in-any-sponsorships-or-donations-110122.md): Due to high demand and limited availability of Waterbox products, Waterbox Aquariums will not be providing sponsorship or donations at this time.
- [How do I check the balance left on my gift card?](https://help.waterboxaquariums.com/en-US/how-do-i-check-the-balance-left-on-my-gift-card-110130.md): To check the balance on your gift card, please log into your Waterbox account; or send an email to support@waterboxaquariums.com, and our team will assist you further.
- [Order Changes & Cancellation](https://help.waterboxaquariums.com/en-US/order-changes-cancellation-110147.md): Can I change or cancel my order?We are unable to change or cancel an order once it is being prepared for shipment. It is our goal to process and ship your order as quickly as possible.In-stock orders are processed soon after the order is placed, some
- [What is the Waterbox Warranty?](https://help.waterboxaquariums.com/en-US/what-is-the-waterbox-warranty-110162.md): Our limited Warranty is set forth on all Waterbox Products. There are no other expressed or implied warranties from Waterbox.Waterbox warrants your product against defects in materials and workmanship for a period of 24 months, valid from the origina
- [What is the Waterbox phone number?](https://help.waterboxaquariums.com/en-US/what-is-the-waterbox-phone-number-110163.md): You can reach us Monday - Thursday / 9:00 a.m. - 5:00 p.m. ESTIf you are in the United States, please call 888-438-7490If you are in Canada, please call 437-888 -2612If you are in Europe, please call +31 20 808 3685If you are in UK, please call +44
- [Can I place an order on hold?](https://help.waterboxaquariums.com/en-US/can-i-place-an-order-on-hold-1964111.md): Yes, your order can be placed on hold if you are not ready for it to ship immediately. If you would like to have your order held, please proceed with your order at checkout and put in the notes section that you would like to request your order be hel
- [Do you ship to Alaska?](https://help.waterboxaquariums.com/en-US/do-you-ship-to-alaska-110120.md): We do not offer shipping to Alaska, but are looking for Certified Retail Partners!Please send any referrals for this region to Sales@waterboxaquariums.com. Thank you for your interest in Waterbox Aquariums!
- [Do you ship to Hawaii?](https://help.waterboxaquariums.com/en-US/do-you-ship-to-hawaii-110121.md): Waterbox is now being distributed in Hawaii by Pet Depot in Ewa Beach! Please visit their website below for pricing and availability. https://thepetdepothawaii.etailpet.com/Ewa-Beach/ Thank you for your interest in Waterbox Aquariums!
- [Return Policy & How to Return an Item](https://help.waterboxaquariums.com/en-US/return-policy-how-to-return-an-item-110150.md): Return Policy If you would like to return an item, you may do so within 30 days of the date your order was shipped. Returned items must be new and unused, in the original packaging, along with all parts, pieces, accessories, manuals, cables, etc. T
- [Removing INFINIA from Crate Base](https://help.waterboxaquariums.com/en-US/removing-infinia-from-crate-base-118330.md): Step 1. Step 2.
- [File a Claim - Damage/Defective](https://help.waterboxaquariums.com/en-US/file-a-claim---damagedefective-312009.md): All claims must be submitted within 24 hours of receiving your shipment. Waterbox will not honor damage or defective claims once the product has been assembled and the aquarium has been taken off the original shipping pallet base. If you receive a da
- [How to properly uncrate and inspect your new Waterbox Aquarium.](https://help.waterboxaquariums.com/en-US/how-to-properly-uncrate-and-inspect-your-new-waterbox-aquarium-830364.md): Your Waterbox Aquarium has just arrived! Here's what you need to know about receiving and uncrating the aquarium successfully. Inspecting for Damages Upon Delivery. While the delivery company is there, you will want to inspect for external damage lik
- [Waterbox in Europe and UK](https://help.waterboxaquariums.com/en-US/waterbox-in-europe-and-uk-110158.md): As of the end of 2024, we have fully transitioned away from direct distribution in the EU and UK. However, we are excited to continue serving our European customers through two trusted distribution partners
- [How can I become a Certified Retail Partner?](https://help.waterboxaquariums.com/en-US/how-can-i-become-an-authorized-waterbox-dealer-110128.md): Thank you for your interest in joining the Waterbox Family as a retail partner!To apply for our Certified Retailer Program, please click here: https://waterboxaquariums.com/pages/authorized-dealers We thank you for your support and hope to work toget
- [Where can I find a Waterbox Dealer?](https://help.waterboxaquariums.com/en-US/where-can-i-find-a-waterbox-dealer-312002.md): You can find a local store or distributor by visiting our store locator on our site here: https://waterboxaquariums.com/pages/store-distributor-locator. Please reach out to the retailer directly for details on product availability within their store
- [Filter Sock Care & Maintenance](https://help.waterboxaquariums.com/en-US/filter-sock-care-maintenance-110125.md): Here are the answers to the most frequently asked questions regarding filter sock care and maintenance. How often should I clean my filter socks?Generally, you will want to clean your filter socks about once a week. This will depend on how quickly th
- [Hinge troubleshooting](https://help.waterboxaquariums.com/en-US/how-do-i-install-my-hinges-110126.md): What to do if the hinge comes out?The hinge can be reinserted with wood glue. Be sure to let it dry/cure before reattaching the door. If the hinge and screws pulled out of the cabinet, it is likely that the hinge was too tightly adjusted.If you need
- [How do I fix my overflow if it is noisy?](https://help.waterboxaquariums.com/en-US/how-do-i-fix-my-overflow-if-it-is-gurgling-110131.md): By adjusting the gate valve on the main drain line you can set your water level inside the overflow box. Turning the gate valve clockwise will restrict water through the main drain, in turn raising it inside the overflow box. Turning the gate valve c
- [How to remove the sump from my INFINIA MarineShield cabinet?](https://help.waterboxaquariums.com/en-US/how-to-remove-the-sump-from-infinia-110136.md): Please watch video 1 and 2 for details on how to carefully remove the sump from the INFINIA MarineShield cabinet.Required tool for sump removal: https://www.amazon.com/gp/product/B07D3WDW66/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1VIDEO 1: Rem
- [Manual Update: PWD 3620 Cabinet / E Board](https://help.waterboxaquariums.com/en-US/pwd-3620-cabinet-e-board-issue-110144.md): The printed PWD 3620 cabinet manual shows incorrectly on the E boards. There are only two E panels of them, not four like it shows. The two end E panels you see in manual do not exist. The D ends will meet up with the F and G boards directly and have
- [My leveling mat has an air bubble. What do I do?](https://help.waterboxaquariums.com/en-US/my-leveling-mat-has-an-air-bubble-what-do-i-do-110146.md): All Waterbox Aquariums come with a pre-glued leveling mat, which will be affixed to the bottom of the display aquarium during the manufacturing process. Air bubbles (even large ones) are normal to see between the bottom panel of glass and the leveli
- [What do I do if my pump or lights stop working?](https://help.waterboxaquariums.com/en-US/what-do-i-do-if-my-pump-or-lights-stop-working-110160.md): Waterbox does not manufacture all of the equipment sold on our site. Waterbox only manufactures and ships Waterbox branded items. For customer service or technical support on any third-party product such as AquaIllumination, EcoTech Marine, NYOS, Tun
- [Cabinet is swaying, or not sturdy](https://help.waterboxaquariums.com/en-US/cabinet-is-swaying-or-not-sturdy-312030.md): It is important to keep in mind that any aquarium will move if pushed hard enough as the water is quite heavy and top heavy, which can be seen in water movement if forcefully pushed. However it quickly stabilizes and does not continue which is the mo
- [Hinge Maintenance](https://help.waterboxaquariums.com/en-US/hinge-maintenance-1132009.md): To maintain cabinet hinges in a saltwater aquarium, regularly clean them with a damp cloth, ensure screws are tightened, and apply a thin layer of marine-grade lubricant to the pivot points. Consider using rust-resistant materials or protective coati
- [How to assemble your Waterbox Aquariums protein skimmer.](https://help.waterboxaquariums.com/en-US/how-to-assemble-your-waterbox-aquariums-protein-skimmer-830369.md)
- [Are Waterbox cabinets waterproof?](https://help.waterboxaquariums.com/en-US/are-waterbox-cabinets-waterproof-110111.md): Waterbox cabinets are water resistant, but not waterproof.The cabinets for the Cube, AIO, Marine & Clear models are water resistant laminated plywood.The cabinets for the Frag, Reef and Peninsula series are water resistant UV coated plywood. Waterbox
- [AI Nero and Ecotech Powerhead Max Glass Thickness](https://help.waterboxaquariums.com/en-US/ai-nero-and-ecotech-mp-max-glass-thickness-110107.md): Alright, you're ready to choose a powerhead - but which one? Both the AI Nero and Ecotech MP powerheads are fully controllable and will provide excellent flow in your aquarium, but need to stay within the glass thickness rating to make sure they wi
- [Additional Reef LX cabinet / plumbing info.](https://help.waterboxaquariums.com/en-US/reef-lx-info-110109.md): Additional Reef LX Cabinet / Plumbing InfoAn ISO standard M8 screw/nut is used on the cabinet leveling feet.We use industrial heavy duty aluminum profile with two layers of coating on the surface. The four-corner columns use 30/60mm and the others us
- [Converting Metric to US Standard Plumbing](https://help.waterboxaquariums.com/en-US/where-can-i-find-conversions-for-metric-to-us-standard-plumbing-110116.md): As an internationally distributed brand, Waterbox Aquariums plumbing is manufactured in metric sizes. If you need to make adaptations to your plumbing to fit standard plumbing sizes, here are the conversions.DN20 - 25mm. to 3/4"DN25 - 32mm. to 1"DN32
- [Ecotech Radion Lighting Guide](https://help.waterboxaquariums.com/en-US/ecotech-radion-g-5-pro-vs-blue-110124.md): Not sure on which Radion to light up your new Waterbox aquarium? Be sure to check out this link for more info to help you choose which is best for you!
- [How do I register my Waterbox and where do I find the serial number?](https://help.waterboxaquariums.com/en-US/how-do-i-register-my-waterbox-and-where-do-i-find-the-serial-number-110132.md): Your Waterbox has it's own unique serial number located on a silver sticker in your overflow chamber. This sticker is non-removable adhesive and is perfectly safe to keep on the system while in use. As of August 2020, Waterbox Cabinets will also hav
- [How do I submit a claim for a damaged or defective product?](https://help.waterboxaquariums.com/en-US/how-do-i-submit-a-claim-for-a-damaged-or-defective-product-110133.md): Please follow these instructions upon receiving your new aquarium. All defects/damages must be reported within 24 hours of receiving the item(s) or your claim will be rejected. All damage to the shipment (includes crate, boxes, pallet etc) must be
- [MESH vs FELT Filter Socks](https://help.waterboxaquariums.com/en-US/mesh-vs-felt-filter-socks-110143.md): Mesh is not as fine as felt. It will capture the larger particles and won't clog as easily. Felt has varying micron sizes. A smaller number of micron, indicates tighter holes,. For example, a 100 Micron sock has smaller holes than a 225 Micron sock.
- [Marine X vs. Frag / Reef](https://help.waterboxaquariums.com/en-US/marine-x-vs-reef-line-110145.md): Here are a few key differences between the MARINE X and REEF series.1 - The REEF models are 4" wider (front to back) than the Marine X. 2 - The overflow box in the REEF models are all glass vs. the Marine X that uses a removable plastic weir on the
- [Reef vs. Reef LX](https://help.waterboxaquariums.com/en-US/reef-vs-reef-lx-110149.md): Here are a few differences between the Reef and Reef LX models:1 - The Reef LX 270.6 and 320.7 use double 15mm. bottom panel construction for added strength.2 - The Reef LX 270.6 and 320.7 will also have larger overflow boxes and 2 main adjustable ma
- [Standard AIO / Clear aquarium vs. Peninsula AIO / Clear aquarium](https://help.waterboxaquariums.com/en-US/standard-aio-clear-aquarium-vs-peninsula-aio-clear-aquarium-110152.md): The standard version AIO/Clear will be placed with the back against a wall like a traditional orientation of an aquarium. The AIO/Clear Peninsula version will have the short side against a wall as a three-sided walk around / room divider-style set u
- [Waterbox Cabinet Info](https://help.waterboxaquariums.com/en-US/waterbox-cabinet-info-110157.md): Cabinets that pair with following ranges ship flat packed and will require assembly upon delivery: CUBEAIOMARINE XFRAGREEFPENINSULA CLEAR Please reference the links below for our online manuals.UV CabinetsPW & PWD cabinetsCabinets that pair with foll
- [What does AIO mean?](https://help.waterboxaquariums.com/en-US/what-does-aio-mean-110161.md): What does AIO mean?AIO or All-In-One refers to an aquarium that contains all filtration chambers in one system. That means the baffles, overflow, and return chambers are all integrated into the aquarium instead of being separated into an external sum
- [What kind of glass does Waterbox use? Can the glass be drilled?](https://help.waterboxaquariums.com/en-US/what-kind-of-glass-does-waterbox-use-can-the-glass-be-drilled-110164.md): Waterbox Aquariums are constructed of licensed Starphire Glass. Starphire is the ultimate in ultra-clear, low iron glass technology. The glass is non-tempered, which means you can drill this glass, but please be advised that doing so will void the
- [Where can I find Technical Specifications?](https://help.waterboxaquariums.com/en-US/where-can-i-find-technical-specifications-110165.md): You can view Technical Specs here.
- [White Cabinetry Featuring Black Interior](https://help.waterboxaquariums.com/en-US/white-cabinetry-featuring-black-interior-110167.md): All current versions of our white UV-Coated cabinets (pairs with FRAG, REEF, PENINSULA & CLEAR PRO models) have black interior panels and white exterior panels.The top panel of the cabinet will also be black, as this is fully covered by the aquarium
- [Technical Specifications for all aquarium systems](https://help.waterboxaquariums.com/en-US/technical-specifications-for-all-aquarium-systems-312015.md): Technical specifications can be found at the bottom of each product page as seen below.
- [AIO Return Nozzle Installation](https://help.waterboxaquariums.com/en-US/aio-return-nozzle-installation-110108.md): Please refer to the attached file, which illustrates how to properly install the nozzle and plumbing for usage. These are the same installation instructions provided in the manual you received with your new aquarium. Failure to properly install the n
- [Can I buy a Manifold or new Plumbing Kit?](https://help.waterboxaquariums.com/en-US/do-you-sell-manifold-parts-or-plumbing-kits-110113.md): Single and double manifolds are available for purchase. Plumbing kits are manufactured and packaged specifically for each system as one complete unit. Plumbing kits are not sold separately. If you need a replacement part for existing Waterbox plumb
- [Dual-Manifold Installation](https://help.waterboxaquariums.com/en-US/dual-manifold-installation-110123.md): Waterbox Aquariums come with all the plumbing pre-glued for easy, quick installation. The single manifold is an optional plumbing part included with the Frag, Reef, Peninsula, Infinia and Reef LX models that will divert water to additional equipment
- [How do I adjust my cabinet hinges?](https://help.waterboxaquariums.com/en-US/how-do-i-adjust-my-cabinet-hinges-110129.md)
- [How to assemble the MESH AQUARIUM LID from Waterbox Aquariums®](https://help.waterboxaquariums.com/en-US/how-to-assemble-the-mesh-aquarium-lid-from-waterbox-aquariums-110134.md)
- [How to install the rebound kit (door popper) on my cabinet?](https://help.waterboxaquariums.com/en-US/how-to-install-the-rebound-kit-door-poppers-on-my-cabinet-110135.md): When installing your rebound kit please be sure to have them face in direction shown below. Improper installation can result in mechanism failure and will not be covered under warranty.
- [How to use and maintain the Waterbox Aquariums® Magnetic Aquarium Glass Cleaners](https://help.waterboxaquariums.com/en-US/how-to-use-and-maintain-the-waterbox-aquariums-magnetic-aquarium-glass-cleaners-110137.md)
- [How would I install an ATO on an ALL-IN-ONE (AIO) system?](https://help.waterboxaquariums.com/en-US/how-would-i-install-an-ato-on-an-all-in-one-aio-system-110138.md): Due to evaporation, the water level in the pump chamber of your AIO set up will fluctuate. If you have an auto top off, this is where you will want to place the ATO water level sensor for best performance. The ATO return line can be placed in the sam
- [Is the ATO chamber automated?](https://help.waterboxaquariums.com/en-US/is-the-ato-chamber-automated-110140.md): All of our sumps include a reservoir to hold RODI water for use with an auto top off system, however it is not automated.In order to use the top off reservoir, you must purchase a separate ATO system like the XP Aqua Duetto or XP Aqua Ultimate ATO th
- [Leveling Your Waterbox Cabinet](https://help.waterboxaquariums.com/en-US/leveling-your-waterbox-cabinet-110141.md)
- [Plumbing Assembly How To](https://help.waterboxaquariums.com/en-US/plumbing-assembly-how-to-110148.md): Take a look at this video our Waterbox Live Team made which covers:What is included in the standard Plumbing KitHow to lay out plumbingHow to install your plumbing
- [Should I put my aquarium on carpeted floors?](https://help.waterboxaquariums.com/en-US/should-i-put-my-aquarium-on-carpeted-floors-110151.md): While you can set up your aquarium on carpeted floors, it is not recommended.Carpeted floors may not be solid or level underneath the carpet and after additional weight is added due to rock and water, leveling of your Waterbox may be difficult. The
- [Sump Filtration](https://help.waterboxaquariums.com/en-US/sump-filtration-110153.md): Please check out the video below for a quick walkthrough of our sump filtration system.
- [Waterbox AI Hydra 32 HMS Single Arm Kit](https://help.waterboxaquariums.com/en-US/ai-hydra-32-mounting-products-110156.md): We sell a modified mounting bracket made by AquaIllumination for Waterbox only that is compatible with our overflow box and plumbing. If you did not purchase HMS Arm kits from us directly and plan to mount a light in the center of your aquarium, you
- [Where can I get a lid for my Waterbox?](https://help.waterboxaquariums.com/en-US/where-can-i-get-a-lid-for-my-waterbox-110166.md): If you're concerned about jumping fish or kids/pets getting in the tank we do manufacture lids for our AIO models and a DIY option as well. We will have lids available for our larger models with overflow boxes soon.Here is a list of lid manufacture
- [Assembling The MSII Waterbox Cabinet](https://help.waterboxaquariums.com/en-US/assembling-the-msii-waterbox-cabinet-830362.md)
- [How to level your Waterbox Aquarium cabinet.](https://help.waterboxaquariums.com/en-US/how-to-level-your-waterbox-aquarium-cabinet-830368.md)
- [How to program the Waterbox Aquariums FLED lighting system.](https://help.waterboxaquariums.com/en-US/how-to-program-the-waterbox-aquariums-fled-lighting-system-862147.md)
- [Why Leveling Your Cabinet Is Important](https://help.waterboxaquariums.com/en-US/why-leveling-your-cabinet-is-important-2120738.md): The Importance of Proper Leveling for Aquarium Cabinets and Floors. Ensuring an aquarium cabinet is properly leveled on a flat and stable surface is a fundamental requirement for safe and successful aquarium installation. Whether the system is 10 gal
- [UV and UVD Cabinet Manual](https://help.waterboxaquariums.com/en-US/uv-and-uvd-cabinet-manual-311979.md): UV and UVD Product Manual - Download
- [PW & PWD Cabinets Manual](https://help.waterboxaquariums.com/en-US/pw-&-pwd-cabinets-manual-311980.md): PW & PWD Cabinets Manual - Download
- [PB Cabinets Manual](https://help.waterboxaquariums.com/en-US/pb-cabinets-manual-311981.md): PB Cabinets Manual - Download(EDEN 20/30/40, CUBE 20)
- [ALU Cabinets Manual](https://help.waterboxaquariums.com/en-US/alu-cabinets-manual-311982.md): ALU Cabinets - DownloadCompatible with MARINE X 60.2/90.3/110.4. Compatible with AIO 35.2/50.3/65.4
- [ALP Cabinets Manual](https://help.waterboxaquariums.com/en-US/alp-cabinets-manual-311983.md): ALP Cabinets - DownloadCompatible with PENINSULA
- [MSII Cabinets](https://help.waterboxaquariums.com/en-US/msii-cabinets-311984.md): MSII (MarineShield®) Cabinets - Download. Compatible with INFINIA FRAG & INFINIA REEF
- [CUBE / PENINSULA MINI](https://help.waterboxaquariums.com/en-US/cube--peninsula-mini-311985.md): CUBE / PENINSULA MINI Manual - Download
- [AIO Manuals](https://help.waterboxaquariums.com/en-US/aio-manuals-311986.md): AIO Manual - Download. ALU Cabinet Manual - DownloadCabinet System designed for AIO
- [MARINE X Manuals](https://help.waterboxaquariums.com/en-US/marine-x-manuals-311987.md): MARINE X Manual - Download
- [MARINE DX Manual](https://help.waterboxaquariums.com/en-US/marine-dx-manual-311988.md): MARINE DX Manual - Download
- [FRAG Manuals](https://help.waterboxaquariums.com/en-US/frag-manuals-311989.md): FRAG Manual - Download
- [REEF Manuals](https://help.waterboxaquariums.com/en-US/reef-manuals-311990.md): REEF Manual - Download
- [REEF DX Manuals](https://help.waterboxaquariums.com/en-US/reef-dx-manuals-311991.md): REEF DX Manual - Download
- [INFINIA Manuals](https://help.waterboxaquariums.com/en-US/infinia-manuals-311992.md): INFINIA Manual - Download
- [INFINIA FRAG & REEF Manuals](https://help.waterboxaquariums.com/en-US/infinia-frag-&-reef-manuals-311993.md): INFINIA FRAG & REEF Manual - Download. MSII Cabinet Manual - DownloadCabinet System for INFINIA REEF & FRAG
- [PENINSULA Manuals](https://help.waterboxaquariums.com/en-US/peninsula-manuals-311994.md): PENINSULA Manual - Download. ALP Cabinet Manual - DownloadCabinet system for PENINSULA®
- [REEF LX Manuals](https://help.waterboxaquariums.com/en-US/reef-lx-manuals-311995.md): REEF LX Manual - Download
- [EDEN Manuals](https://help.waterboxaquariums.com/en-US/eden-manuals-311996.md): EDEN Manual - Download. PB Cabinet Manual - DownloadCabinet system for EDEN
- [REFRACTOMER Manual](https://help.waterboxaquariums.com/en-US/refractomer-manual-311997.md): Refractometer Manual - Download
- [Mesh Lid Manuals](https://help.waterboxaquariums.com/en-US/mesh-lid-manuals-312000.md): Aquarium Lid ManualsMODELSMESH LID MANUALAIO 10 CUBE DownloadAIO 20 CUBE
- [EDEN X Manual](https://help.waterboxaquariums.com/en-US/eden-x-manual-313278.md): EDEN X Manual