Ordering

12 articles

​Do you have any promotions, coupons or discount codes?

Waterbox reserves all promotions and discounts for our annual BLUE FRIDAY event. BLUE FRIDAY typically is held on the first Friday in November and is our one and only sale. BLUE FRIDAY 2020 is being…

Updated 2 months ago

​Do you offer financing?

Yes, we offer financing! This allows you to buy now and pay later, with two financing options - Installments or SplitPay. You can get your approval and rate here https://waterboxaquariums.com/pages/f…

Updated 2 months ago

​What is the Waterbox phone number?

Can I speak to a live customer support agent? Absolutely! You can reach a member of our Support Team by calling 1-800-674-2608.

Updated 2 months ago

Can I purchase just the aquarium or just the cabinet separately?

At this time, the only models that can be purchased without a cabinet are the CUBE, Peninsula Mini, AIO and Freshwater systems. We do not sell the aquarium, sump, plumbing kits or cabinets separately…

Updated 2 months ago

Can Waterbox make me a custom aquarium?

Waterbox Aquariums is not currently accepting custom build requests. For the most up to date information of all things Waterbox, including news on our Custom Division, please subscribe to our mailing…

Updated 2 months ago

Does Waterbox participate in any sponsorships or donations?

Due to high demand and limited availability of Waterbox products, Waterbox Aquariums will not be providing sponsorship or donations at this time.

Updated 2 months ago

How To Order an Overflow Cover with Cut Out

We offer the glass overflow cover with cut out to accommodate central-mount lighting arms for our FRAG, REEF, REEF PRO and PENINSULA models. These overflow covers are available in two sizes which cor…

Updated 2 months ago

How do I check the balance left on my gift card?

To check the balance left on your gift card, please call our support team at 800-674-2608 and they will be able to assist you!

Updated 2 months ago

Is financing available in Europe or the UK?

Financing is NOT currently available in the UK unless you check out with PayPal and use Paypal Credit. However, throughout Europe, financing is available through Klarna and PayPal Credit! We have two…

Updated 2 months ago

Order Changes & Cancellation

Can I change or cancel my order?. We are unable to change or cancel an order once it is being prepared for shipment. It is our goal to process and ship your order as quickly as possible. In-stock ord…

Updated 2 months ago

What is the Waterbox Warranty?

Our limited Warranty is set forth on all Waterbox Products. There are no other expressed or implied warranties from Waterbox. Waterbox warrants your product against defects in materials and workmansh…

Updated 2 months ago

Where can I purchase replacement filtration media (Filter Sponge, Carbon, Bio Balls)?

You can purchase replacement filtration media from your local fish store or online vendors. We recommend a 'coarse' grade filtration sponge for our aquariums. These can be purchased in a variety of s…

Updated 2 months ago

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