Ordering

11 articles

​Do you have any promotions, coupons or discount codes?

Due to our MRP price policy we do not offer discounts on any of our products. Waterbox does have one annual sale on the first Friday in November. This event is called Blue Friday and where you will s…

Updated 2 days ago

​Do you offer financing?

Yes, we offer financing! This allows you to buy now and pay later, with two financing options - Installments or SplitPay. You can get your approval and rate here. If you have any other questions rega…

Updated 2 days ago

​What is the Waterbox phone number?

You can reach us Monday - Friday / 9 a.m. - 5:30 p.m. Eastern standard time. USA customers please call 888 438 7490 Canadian customers please call 437 888 2612 European customers please call +31 20 8…

Updated 2 days ago

Can I purchase just the aquarium or just the cabinet separately?

At this time, the only models that can be purchased without a cabinet are the CUBE, PENINSULA MINI, CLEAR MINI and CLEAR PRO. We do not sell the aquarium, sump, plumbing kits or cabinets separately f…

Updated 2 days ago

Can Waterbox make me a custom aquarium?

Waterbox Aquariums is not currently accepting custom build requests. For the most up to date information of all things Waterbox, including news on our Custom Division, please subscribe to our mailing…

Updated 6 months ago

Does Waterbox participate in any sponsorships or donations?

Due to high demand and limited availability of Waterbox products, Waterbox Aquariums will not be providing sponsorship or donations at this time.

Updated 6 months ago

How To Order an Overflow Cover with Cut Out

We offer the glass overflow cover with cut out to accommodate central-mount lighting arms for our MARINE X , FRAG, REEF and PENINSULA models. These overflow covers are available in two sizes which co…

Updated 2 days ago

How do I check the balance left on my gift card?

To check the balance left on your gift card, please call our support team at (888) 438-7490 and they will be able to assist you!

Updated 3 months ago

Is financing available in Europe or the UK?

Financing is NOT currently available in the UK unless you check out with PayPal and use Paypal Credit. However, throughout Europe, financing is available through Klarna and PayPal Credit! We have two…

Updated 3 months ago

Order Changes & Cancellation

Can I change or cancel my order?. We are unable to change or cancel an order once it is being prepared for shipment. It is our goal to process and ship your order as quickly as possible. In-stock ord…

Updated 2 days ago

What is the Waterbox Warranty?

Our limited Warranty is set forth on all Waterbox Products. There are no other expressed or implied warranties from Waterbox. Waterbox warrants your product against defects in materials and workmansh…

Updated 2 seconds ago

Powered by HelpDocs (opens in a new tab)