Uncrating and Inspecting Your Waterbox at Delivery

Your Waterbox Aquarium has just arrived!  Here's what you need to know about receiving and uncrating the aquarium successfully.

Inspecting for Damages Upon Delivery

While the delivery company is there you will want to inspect for external damage like torn areas, damaged edges or holes in the cardboard / aquarium crate and note with the driver on the delivery paper work.

Inspecting for Damages After Delivery

Once the delivery is complete and driver has left, you have 24 hours to open the aquarium crate and inspect for any internal damages, such as shattered or chipped glass. If you discover any damage please fill out a claim here and we can help asap.  

When should I refuse delivery?


Delivery should only be refused when all parts of the shipment are completely damaged (display glass, sump and cabinet) show irreparable damage; such as shattered glass.

What if I miss the delivery?

If you miss your appointment and the freight carrier has to redeliver your shipment you will be charged a redelivery fee so please make sure you are there to receive the shipment on the scheduled day.

How did we do?

Powered by HelpDocs (opens in a new tab)