How will my Waterbox Ship? (UK & EU)
The following pertains to orders shipped in the UK & EU
Small Aquariums, such as the CUBE and PENINSULA MINI models, and cabinets under 3 ft in length will ship in a corrugated cardboard box with a small parcel carrier.
Large Aquariums will ship as follows with our freight carrier Mainfreight.
Upon placing your order, you will be sent a freight agreement to acknowledge and sign via Hellosign.
The glass aquarium display, sump, and plumbing kit box will be packaged inside a custom wood crate. The cabinet is flat-packed in a separate box(s) and are placed on top of the wooden crate and strapped down. Small parts, such as lights and filter socks, are placed on top of the crate and cabinets in an additional box and completely stretch-wrapped with a clear film.
Our warehouse is located in Amsterdam and general estimated transit times are as follows:
UK, France, Germany: 2-3 days
Netherlands, Belgium & Luxembourg: 1-2 days
The freight carrier will call you to schedule a delivery appointment once the shipment has been transported to the localized shipping facility. The freight carrier will not deliver your order with out a scheduled delivery appointment for residential deliveries.
Your Waterbox will be delivered by a freight company in a large truck. The freight company will bring the shipment as close to the building as possible, but will not be able to load it into the building or into an elevator. Note, crossing a threshold is considered an additional fee that they are not approved for.
!!! IMPORTANT !!!
Please inspect your package immediately to look for major shipping damages that could have occurred during transit. Inspect boxes for holes, torn areas and damaged edges. Open the top of the tank crate and inspect for any major damages.
Mark any damages to pallet, crate, boxes or product on delivery paperwork before signing for the delivery with the carrier.
Please also take pictures of any damages that are immediately apparent.
For more information on what to do if your shipment arrives damaged please check out this article What if my Waterbox comes damaged?
If your Waterbox arrives damaged please file a claim with our Claims Department at
https://waterboxaquariums.com/pages/claim and our Claims Team will be in contact about your claim within 24-48 business hours.